Deposits & Payments
We will email you to confirm your booking and hold the dates for 24 hours. You will need to pay a 50% deposit (if booking is further than 10 weeks away) or the total fee (if booking is less than 10 weeks away) to secure the booking. Payment needs to be paid by BACS (bank transfer) into our bank account. If you have paid a 50% deposit, we will email you a reminder for the remaining balance which is due 10 weeks before you are due to arrive. If you do not pay the remaining balance when due, we will assume that you are cancelling your booking and the cancellation terms, below, will apply.
Cancellations
Cancellations must be notified immediately by email. Cancellations 10 weeks prior to the booking date will result in a refund of the amount paid minus a 10% admin fee. If you have to cancel within 10 weeks of your booking no refund is due. At our discretion, we may be able to re-let cottage and if successful will offer a refund of the amount paid minus a 10% admin fee. Holiday cancellation insurance should be taken out to cover forced cancellations.
Change of dates
If you request to change the date of your stay this will be treated as a cancellation and re-booking, see cancellation terms above.
Our Liability
In the unlikely event that it is necessary for us to cancel your booking we will either a) try to arrange a new date for you or b) issue a full refund of payments made. We are unable to accept liability for consequential losses and suggest you take out travel insurance to cover this.
Check-in & Check-out
You may arrive at the cottage any time between 3.30 pm and 6 pm on the day of your arrival and leave by 10am on the day of your departure. For arrivals outside of these times please contact us. We will email you details for key collection and return the week before your arrival or by arrangement.